Problem installing plugin

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Problem installing plugin

drtau
We have a user that is trying to install the Dolphin Smalltalk plugin
on Window 2000, but is getting the following error:

   The Dolphin Smalltalk VM COM component is required to run this application, but could not created.
   The error was: 0x8007007e, The specified module could not be found.

   Please ensure that the application is correctly installed and try again.

He says this error is occuring during installation.  He is installing from an
administrator account.  He had previously installed the plugin and it was
working for a while, but then mysteriously stopped working.  He uninstalled,
and when trying to reinstall, gets the above error.  He has even tried
uninstall, reinstall, reboot, and reinstall again - but no luck.

Does anyone have any idea what would cause this problem?  Is there any
(simple) tests that we could ask him to perform to get more info?  Is this a
registration problem?

Thanks.